Shipping & Returns

Shipping

Order Processing

Most orders are processed and handed to a carrier within 1-2 business days of purchase. You'll receive an order confirmation email as soon as you check out, followed by a separate shipping confirmation with tracking details once your order leaves our warehouse. Made-to-order or currently backordered items may take longer - if that applies to your order, we'll email you with an updated timeline.

Shipping Methods & Rates

Which methods are available depends on the size of the item - small parts and accessories ship as standard parcels, while e-bikes, scooters, motorcycles, and other large vehicles ship via freight.

Delivery estimates begin after an order finishes processing and are business days, excluding weekends and holidays. Freight deliveries require an adult signature and are curbside unless white-glove (in-home/assembly) service was purchased. We're unable to ship freight items to PO boxes or APO/FPO addresses.

Order Tracking

Once your order ships, we'll email you tracking information as soon as it's available. You can also view the status and tracking details for any order anytime from your order history.

Damaged or Missing Items

Please inspect your delivery as soon as it arrives, and note any visible damage to the packaging on the carrier's delivery receipt before signing, if possible. If an item arrives damaged, defective, or with parts missing, contact us within 48 hours of delivery with your order number and a few photos of the item and its packaging. We'll arrange a free replacement, repair, or refund right away - you'll never be charged for return shipping or a restocking fee in these cases.

Returns & Exchanges

We want you to love what you ride. If something isn't right, most items can be returned or exchanged within 30 days of delivery.

How to Start a Return

1. 1

   Contact us within 30 days of delivery

   Reach out with your order number and the reason for the return so we can confirm it's eligible.

2. 2

   Receive your return authorization

   We'll email you a return authorization number along with shipping instructions, or - for freight items - schedule a carrier pickup.

3. 3

   Pack it up securely

   Use the original packaging when possible, and include all accessories, manuals, and included parts along with your return authorization number.

4. 4

   Ship it back (or hand it to the carrier)

   Drop off a parcel return at the specified carrier, or be present for your scheduled freight pickup.

5. 5

   We inspect it and process your refund or exchange

   Once your return arrives and passes inspection, we'll process your refund or ship your exchange.

Condition Requirements

To qualify for a return, an item must be unused, in like-new condition, and include its original packaging, manuals, and all accessories. Vehicles that have been ridden beyond a brief test (generally under 10 miles) or that show signs of assembly, wear, or damage may be subject to a partial refund reflecting the loss in value, at our discretion.

Items That Can't Be Returned

• Batteries and battery packs once installed, charged, or used - for shipping and safety reasons, these can only be returned unused and in original, unopened packaging
• Custom, personalized, or made-to-order builds
• Items marked "clearance" or "final sale" at the time of purchase
• Gift cards

Restocking Fees

A 15% restocking fee applies to returned e-bikes, motorcycles, scooters, and other large vehicles to help cover inbound and outbound freight costs. This fee is always waived for items that are damaged, defective, or incorrect due to our error.

Refunds

Once your returned item arrives and passes inspection, we issue your refund to the original payment method within 5-10 business days. Your bank or card issuer may take a few additional business days to post the credit. Original outbound shipping charges are non-refundable unless the return is the result of our error or a damaged/defective item.

Warranty Claims

A warranty claim is different from a return: it covers manufacturing defects that appear after your 30-day return window has passed, for as long as your product's manufacturer warranty is active. If something goes wrong with your vehicle down the road, contact us with your order number and a description of the issue and we'll guide you through the manufacturer's warranty process - repair, replacement parts, or a replacement unit, depending on the issue.

Common Questions

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