Frequently Asked Questions

Most in-stock items ship within 1-2 business days. Delivery typically takes 3-7 business days within the continental United States, depending on your location and the size of the item. Larger items like motorcycles, scooters, and LSVs may require additional freight scheduling and can take longer. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Yes. Qualifying products can be financed directly through our on-site financing application, or through our external financing partner where available. Visit our Financing page to see your options and submit an application.

Most unused, unassembled items in their original packaging can be returned within 30 days of delivery for a refund. Electrical components, batteries, and made-to-order items may not be eligible for return once opened - check the product page or contact us if you are unsure.

Charging time depends on the specific product and battery capacity, but most e-bikes and scooters fully charge in 3-6 hours using the included charger. Check your product's specification sheet for exact charge times.

This depends on the type of vehicle and your local and state regulations. Low-speed electric vehicles (LSVs) and some mopeds/motorcycles typically require registration, insurance, and a valid license; e-bikes generally do not, but rules vary by state. Check your local DMV or motor vehicle authority before riding.

You can check out as a guest, but creating an account through My Portal lets you track orders, view order history, and manage your information in one place.